Privacy Policy

Personal information reaches FlankCover directly through the signup, contact, and quote request forms, and automatically through basic technical details of a visit. Information provided directly includes a name, email address, and phone number, details about the coverage a user wants to explore such as vehicle, property, travel, health, or personal protection interests, account credentials created during registration, and the content of messages sent through the contact form. Technical details gathered automatically include browser type, device type, pages visited, approximate region, and the way the website was reached, and this data does not identify a person on its own and is used in aggregate form.

Personal information is used only for purposes connected to the services this website offers. It supports responding to inquiries and preparing requested quote comparisons, creating and maintaining accounts with saved coverage details and request history, sending service communications such as confirmations, activity updates, and reminders, and sending marketing communications where that has been separately agreed. It also helps improve the layout, content, and performance of the website, detect misuse, and comply with legal obligations, and it is never used for purposes incompatible with the reason it was originally collected.

Users who provide a mobile number and give consent during signup may receive text messages from FlankCover. These may cover account and inquiry activity, such as request confirmations, saved coverage details, and reminders, while marketing messages about coverage options are sent only where that separate consent has been given. Message frequency may vary depending on account activity and preferences, and standard message and data rates may apply according to the mobile carrier plan. Consent to receive marketing texts is not a condition of purchase. Replying STOP to any message opts out of text messages at any time and replying HELP provides assistance, and after an opt out a final confirmation message may be sent, with no further texts unless consent is given again.

This website also uses cookies and similar technologies to support core functions. Cookies keep sessions working correctly, remember basic preferences, and show in general terms how visitors move through the pages, and the cookies used here do not store policy details or payment information. Most browsers allow cookies to be viewed, blocked, or deleted through their settings, and disabling them may affect features such as staying logged in to an account, though the informational pages remain fully accessible.

Personal information is shared only in a few limited situations, and never sold, rented, or traded for marketing purposes. It may be shared with insurance carriers when a user asks for quotes and the information is needed to prepare accurate coverage options, and with service providers that support the operation of the website, such as hosting and messaging platforms, under obligations of confidentiality. It may also be disclosed to authorities when required by law, court order, or a valid governmental request, and in connection with a business transfer where information may pass to a successor bound by this policy. Every third party that receives information may use it only for the specific purpose for which it was shared.

Reasonable administrative, technical, and physical safeguards protect personal information against unauthorized access, alteration, disclosure, and destruction. These measures include encrypted connections, restricted access to stored data, and routine review of security practices. No method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed, and protecting account credentials and reporting any suspected unauthorized activity helps keep information safe.

Personal information is kept only for as long as it is needed to fulfil the purposes described in this policy, including maintaining an account, completing a quote request, delivering agreed communications, and meeting legal or regulatory requirements. When information is no longer needed, it is deleted or anonymized in a secure manner. Aggregated data that no longer identifies any individual may be retained for analysis of how the website is used.

Users have meaningful control over their personal information, and depending on applicable law those choices include requesting a copy of the information held about them, asking for inaccurate or outdated information to be corrected, and requesting deletion subject to any legal retention duties. They also include opting out of marketing messages at any time by replying STOP to a text or using the contact details below, and closing an account and asking for the associated data to be removed. Requests can be made through the contact details in this policy, and identity may be verified before any information is released or changed.

This website is intended for adults exploring insurance coverage and is not directed at children. Personal information is not knowingly collected from anyone below the age of legal majority, and information about a child that comes to light will be deleted promptly. A parent or guardian who believes a child has provided personal information should make contact using the details below so the record can be removed.

This Privacy Policy may be updated from time to time to reflect changes in the website, legal requirements, or data handling practices. The current version is always published on this page, and the date shown at the top changes whenever a revision is made, so reviewing this page periodically keeps visitors aware of the current version. Continued use of the website after an updated policy has been published constitutes acceptance of the revision. Use of this website also remains subject to the Terms & Conditions, which should be read together with this policy.

Questions about this Privacy Policy, or requests concerning personal information, can be directed to FlankCover using the details below. Use of the website is also governed by the Terms & Conditions.